US Vinyl shipment

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chwdwile
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Joined: Mon Aug 17, 2015 7:04 pm

US Vinyl shipment

Post by chwdwile » Mon Aug 17, 2015 7:13 pm

Not sure where to post this but I figured I'd throw it up here.

I'm from the US and I am still waiting on my vinyl for PSFNP to ship. I contacted the merch company and they said they haven't received their shipment yet to ship out. He said they should receive it on the 19th. Has anyone else had an issue in the US getting their copy? Also he wasn't sure if the digital download was in the vinyl but they don't have the full album download on the site. Is it possible for us US fans to get a link or something while we wait for our vinyl? Just anxious to here this! Love Frank and a die hard Butch Walker fan so I've been going nuts waiting to hear this album!
Last edited by chwdwile on Mon Aug 24, 2015 4:15 pm, edited 1 time in total.

ToTheWest
Posts: 260
Joined: Wed Apr 27, 2011 1:23 am
Location: Los Angeles

Re: US Vinyl shipment

Post by ToTheWest » Wed Aug 19, 2015 4:15 am

Am I right in taking this to mean you ordered from the UK link (Frank Turner Store UK)? I did, too, and still...nothing. Weeks ago, I got an email that said my order was "processed", but I'm about to write another one. I can't even remember why I ordered from the UK store, but maybe because it was the first link posted? I heard that those who ordered from the US store got a download link, unlike us.
Brevity is not my forte.

robsmith
Posts: 8
Joined: Tue Jun 04, 2013 12:25 am

Re: US Vinyl shipment

Post by robsmith » Sat Aug 22, 2015 3:17 am

No sign of mine yet either in Washington state. Good thing I have been able to listen to it pretty much non stop on Spotify. REALLY digging the acoustic album!!! Odd that they have yet to ship an LP that had a release date of the 7th though.

ToTheWest
Posts: 260
Joined: Wed Apr 27, 2011 1:23 am
Location: Los Angeles

Re: US Vinyl shipment

Post by ToTheWest » Sun Aug 23, 2015 8:33 pm

This is the reply I got to my email to the FT Store UK a few days ago. Today is Aug. 23rd. Here's hoping it arrives tomorrow or the next day (even though yes, I have been listening to the songs streaming because, after all, I did already pay for them.)
-------------------------------------------------------------------------------------------------------
Please allow me to apologise for the fact you have not received your order from us.

Moving forward, your order was shipped, in accordance with your preference using a UK standard service without a tracking number on the 5th August. These orders usually take 4-7 days and cannot be tracked. However on occasion they can take up to 20 days. The 20th day in this scenario is 25th August.

If you have not received your order within these time frames, please contact the local sorting office of your national postal service as they sometimes hold onto packages they were unable to deliver. If you still have not received your order after contacting your local sorting office, please let us know and we will assist you further.

If you have any further questions please feel free to contact us.


Kind Regards,
Katie L.
Customer Services Support
Brevity is not my forte.

chwdwile
Posts: 2
Joined: Mon Aug 17, 2015 7:04 pm

Re: US Vinyl shipment

Post by chwdwile » Mon Aug 24, 2015 4:24 pm

I still haven't received mine yet, as well as a friend of mine who also did the pre order from the website. I don't know if some of us had different links, but mine was through the Bravado USA website. I called them and they said they had a delay in receiving the vinyl. I also emailed them and got this response.

Hello,

Thank you for choosing Musictoday. The release date for the Positive Songs For Negative People Vinyl LP you ordered is 8/19. If you ordered Express delivery on your order, you will receive your package on the release date via UPS. If you ordered Standard delivery, your package will arrive 7-10 business days after the release date via US Mail.

The nature of pre-order sales prohibits order modifications and cancellations. All pre-order sales are final.

If you have any further questions or concerns, feel free to contact us.

Sincerely,

Meredith
Customer Service
www.musictoday.com
Toll Free (US): 877-MUSIC-77 (877-687-4277)
International: 001-434-244-7300

I am not sure what's going on with my order either, but according to them, Frank must of released his album two weeks early. Ha!

Hope I receive it soon since my order as of today still says "processing". While it sucks, I am glad to see others are still waiting too. At least then I know I didn't do something wrong.

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Watergirl
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Location: Dublin

Re: US Vinyl shipment

Post by Watergirl » Mon Aug 24, 2015 8:46 pm

Is there any expression more annoying than "moving forward"…..
872 1064/84/87/88 1133/34/84/85 *1216* 1257/81/82 1307/08/09/10 1364 1444/45/46/63 1527/29/30/43/45 1621/22/23/97/98 *1700* 1704/82/84/85/86 1808/29/30/31/76/77 1958/77/97/99 *2000* 2076/87 2153/54 2174/75/76/77/78 2254/55

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darlenet.
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Joined: Sun Jan 23, 2011 11:58 pm
Location: Gainesville, Florida USA

Re: US Vinyl shipment

Post by darlenet. » Tue Aug 25, 2015 2:16 am

I wasn't thrilled with the customer service. I couldn't get my downloads to work (I wasn't the only one). First email response was good, but as the problem persisted, I got the same email with suggestions I had already tried. Sorry y'all don't have your vinyls yet.
shows? 90 so far...

ToTheWest
Posts: 260
Joined: Wed Apr 27, 2011 1:23 am
Location: Los Angeles

Re: US Vinyl shipment

Post by ToTheWest » Thu Aug 27, 2015 2:53 am

Annnnd...mine finally arrived today, the 26th of August. About time. Hope everyone else receives theirs soon!
Brevity is not my forte.

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